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Synopsis:

When logging in or adding users to the Outlook client on Windows or Mac, Microsoft Outlook. Offers two distinct connection modes: Online Mode and Cache Exchange Mode. These modes are accessed via an Exchange Server account. Exchange and Office 365 accounts connect to the network by default using the Cached Exchange Mode, often known as Offline Mode or Work Offline. But in order to fix problems with Outlook, users may disable cached mode in Outlook settings and switch between the Online Mode and the Cached Exchange Mode. This blog post covered the reasons and methods for disable cached mode in outlook, along with the cached Exchange Mode.
I had been accessing my shared mailboxes in Microsoft 365 using the Cached Exchange Mode for years. As far as I was concerned, everything was quick and easy. I have no idea that it would ultimately affect Outlook’s functionality and result in sending and receiving email delays, Outlook freezing, improper visibility for new emails, etc. I then understood that this mode wasn’t as ideal as it first seemed to be.

It didn’t take me long to determine that having many shared mailboxes open simultaneously under one profile was the root source of these issues, since the OST file became too huge. My file had already beyond the 50 GB recommended size limit for an OST file. I realized that something had to be done to stop any further harm from happening. So of course the first thing I did was off Cached Exchange Mode for all of my shared mailboxes.

The procedure wasn’t too tough, but just in case, if you’re not very familiar with Microsoft 365. You may want to check out our information on how it works before taking any action on your own. However, if you follow these instructions precisely, everything should work easily and Outlook will function much more effectively without the need for cached exchange mode.

In Outlook, Disable Cached Exchange Mode.

In Outlook 2007, 2010, 2013, 2016, and 2019 editions, we have covered how to disable Cache Exchange Mode.

NOTICE: If you are not using Exchange, Office365, or an Outlook.com account in Outlook. The administrator may have blocked this capability, or Windows Terminal Services may be installed on Windows Server.

How to Disable Outlook’s Cache Exchange Mode in 2013, 2016, or 2019

Use these procedures to disable work offline or cached exchange mode in Outlook 2013 and later:

a. Select File > Account Settings > Account Settings from the menu.

  • Under the Email tab, choose the Microsoft 365 or Exchange profile and click Change.
  • In Outlook 2013, 2016, or 2019, uncheck the Use Cached Exchange Mode box under Offline Settings to disable Cached Exchange Mode.
  • To ensure that changes take effect, exit Outlook and restart it.

How to Disable Outlook 2010’s Cached Exchange Mode

b. Select File > Account Settings > Account Settings from the menu.

  • Click Change after selecting the Exchange account from the “Email” tab.
  • To disable Cache Exchange Mode in Outlook 2010, clear the Use Cached Exchange Mode check box beneath the Microsoft Exchange server.
  • Restarting Microsoft Outlook will make the modifications effective.

How to Disable Outlook 2007’s Cached Exchange Mode

  • The Account Settings menu item may be clicked.
  • Click Change after selecting the Exchange account from the Email menu.
  • To disable Cache Exchange Mode in Outlook 2007, uncheck the Use Cached Exchange Mode check box under Microsoft Exchange server.
  • For the modifications to take effect, restart Outlook 2007.

TIP: To activate Outlook’s Work Offline function or to switch on the Cached Exchange Mode, follow the same procedures again.

Nevertheless, an issue with your OST file is indicated if your Outlook is stuck in Work Offline Mode or if you are unable to disable Cache Exchange Mode (disable cached mode in Outlook). For instance, the size can be causing integrity problems, or sync difficulties might have rendered the OST file unreadable.

In these situations, email contents from inaccessible OST files may be recovered using an OST to PST converter tool, such ToolsForge OST Converter. Additionally, you may export OST to Office 365 or Live Exchange Server.

Advantages of using Outlook’s cached exchange mode

Microsoft Outlook 2003 was the first to implement Cached Exchange Mode, which is now a feature of all current Outlook versions, including 2021, 2019, 2016, 2013, 2010 and 2007. The following paragraphs outline the many advantages of utilizing Outlook’s cached exchange mode.

Access to your mailboxes offline: One of the primary advantages of using Cached Exchange mode is that it lets you access your mailbox contents even if there’s no Internet connection. This is so that you may access email, contacts, and calendar items offline. Your PC has an OST file, which is a copy of your Exchange mailbox.

Enhanced Performance of Outlook: Cache Outlook’s speed may be significantly enhanced by Exchange mode by lowering the quantity of server queries. Outlook examines the cache first when you access a mailbox item, such as an email, contact, or calendar entry, to determine whether the most recent version is available. This saves you from constantly asking the Exchange server for the same data.

Decreased Email Server Load: By sending fewer queries to the Exchange server, cached Exchange mode lessens the strain on the server. This element may contribute to the general stability and performance enhancement of the Exchange environment.

Improved Outlook Responsiveness: Because cached data is kept locally on your computer and is therefore easily available, using the cashed exchange mode in Outlook. May also lead to quicker item access and improved responsiveness.

Better Data Synchronization: By automatically syncing changes made to items in the cache with the Exchange server. The next time the user connects to the server, cached Exchange mode may also aid with Outlook email synchronization.

What happens when you disable Outlook’s caching mode?

When you disable cached mode in Outlook Exchange mode, a local copy of your Exchange mailbox is no longer kept by the program. Rather, you will need to access the mailbox immediately, without using a local cache, directly on the Exchange server.

When the cache mode is off, the local copy of the Exchange mailbox is kept on less disk space, and any changes made to the mailbox’s contents are immediately reflected. Disabling the cache option, however, can make Outlook less responsive and perform worse since it won’t have a local copy of the mailbox data to work with. You can also have trouble accessing your mailbox data if your Internet link is bad.

In summary

By generating a local cache of the user’s online address book (OAB) and mailbox, Cached Exchange Mode offers a smooth offline and online experience. Because the local cache (.OST) is 50–80% greater than the mailbox capacity on the server, users may choose to disable the Cached Exchange Mode despite the fact that it is quicker than the Online Mode if they are experiencing sluggish performance or little storage space. You may not be able to access the mail items from the OST files as a result of integrity and synchronization issues brought on by this. In these situations, Webbyacad Converter for OST is used to convert the inaccessible OST file to PST.

Frequently Asked Question

If I disable the Cache Exchange Mode, what happens?

You cannot work offline with Outlook if cached Exchange Mode is off. Since Outlook needs an ongoing internet connection to function to disable cached mode in Outlook. The Outlook software may not function correctly if the connection is erratic or unreliable. Also, while the system is unavailable, you are unable to access your mail items.

Is using Exchange mode in cache advised?

When you set up an Office 365, Exchange Server, or Outlook.com account in your Outlook client, Cached Exchange Mode is advised. Even when the system is down, the connection is erratic, or it is not accessible, it gives you offline access to the contents in your email.

Is it OK to disable the Cache Exchange Mode?

Yes, you may off Cache Exchange Mode if necessary, particularly. If you are experiencing problems with Outlook’s cache and speed because to oversizing.

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